FAQ

How do I unlock a city bike?

You unlock a city bike through the app. In the app you'll get an overview of where the stations are, and how many bikes and locks that are available on each of them. You can download the app for both iPhone and Android. In order to unlock a bike you need to stand next to a station:

1. See to that the station that shows up in the app is the same one that you're standing next to (if another station shows up, check out this guide)

2. Press Unlock bike

3. The app will show you what dock your bike is stationed in

4. Go to the bike and press the button on the handlebars if prompted. It may take up to 40 seconds after you press the button to unlock.

5. Take the bike out of the dock

Have a great ride 🚴

How do i park a city bike?

When locking a bike you simply roll it into the dock. In order to check if the bike is in fact registered as delivered, see to that the bike:

1. Plays a little jingle

2. The light in front of the bike will blink green

3. The light in the back of the bike will stop blinking red

4. Most important: The app will tell you that "the bike has been returned", and show you the name of the bike, the station you biked to and from and how long the trip lasted.

When can I start biking?

The City Bikes are available for unlock from 5 am to midnight. You can park in a station at any time. Enjoy!

How long does the season last?

The bikes are available 365 days a year.

Do I have to pay with my smartphone?

No, entering your mobile number and verification code is only to confirm who you are. The payment is by payment card (Visa or MasterCard).

I have received a gift card. How do I get started?

Lucky you! Register your value code on https://bergenbysykkel.no/en/redeem-giftcard or in the app, and follow the steps.

Are the bikes electric?

No.

How do I locate the closest bike station?

You can find this in our app or in the station map. In our app you can also see the real-time status of our stations.

Which app should I use?

The app for planning, real-time info and unlocking bikes can be downloaded for iPhone or Android.

Do I need a Norwegian mobile number?

No, you can register and unlock a bike with a foreign number. The only thing you have to do is to manually select your country code. Have a nice trip!

What happens with my old pass?

Your profile is saved, but you need a new pass every season. Get a new one here.

Can we order a season card for our business?

With our business solution you can create and distribute subscriptions freely, in form of value codes. Each subscription is for personal use for the recepient. Go to https://bergenbysykkel.no/en/business for more info.

Why didn’t I receive a code by SMS?

Sometimes it takes a few minutes before the SMS code comes through. Wait and retry if you experience problems.

The purpose of the SMS code is to verify that it’s you. The personal PIN-code can be made when you are logged in to your account and can be used directly on the stations to unlock a bike.

Do I get 5 extra 24-hour passes from OBOS with all subscriptions?

No, you only get 5 extra 24-hour pass when buying a season pass at full price, as a member of OBOS. Subscriptions bought with discount or special offers does not include this benefit.

How can I keep up to date?

Follow us on Facebook for updates on what’s going on.

I have further questions!

Send us a message here on this page or in the app. You may also send an email to post@bergenbysykkel.no We love hearing from you and will answer you as fast as we can!