How do I unlock a city bike?

You unlock a city bike through the app. In the app you'll get an overview of where the stations are, and how many bikes and locks that are available on each of them. You can download the app for both iPhone and Android. In order to unlock a bike you need to stand next to a station:

1. See to that the station that shows up in the app is the same one that you're standing next to (if another station shows up, check out this guide)

2. Press Unlock bike

3. The app will show you what dock your bike is stationed in

4. Go to the bike and press the button on the handlebars if prompted. It may take up to 40 seconds after you press the button to unlock.

5. Take the bike out of the dock

Have a great ride 🚴

How do i park a city bike?

When locking a bike you simply roll it into the dock. In order to check if the bike is in fact registered as delivered, see to that the bike:

1. Plays a little jingle

2. The light in front of the bike will blink green

3. The light in the back of the bike will stop blinking red

4. Most important: The app will tell you that "the bike has been returned", and show you the name of the bike, the station you biked to and from and how long the trip lasted.

When can I start biking?

The City Bikes are available for unlock from 5 am to midnight. You can park in a station at any time. Enjoy!

How long does the season last?

The bikes are available 365 days a year.

Can I pause the trip?

During your trip you will have the possibility to pause the trip, this could be helpful for situations where you need to have a quick break to head by the local shop. To pause the trip:

1. When you have an active trip the button "Pause trip" will appear on the app screen.

2. Press the pause button.

3. Wait until the light in the front starts blinking blue, afterwards press the lock pin downwards. (Make sure that the lock is not colliding with the wheel oaks, as you won't be able to push the lock pin all the way down.) When the light in the front appears green then the bike is in pause mode.

The bike is now in pause mode, until you decide to resume the trip. This can easily be done by pressing the unlock/unpause button in the app.

The lock pin will then automatically pop up again, and you may continue your ride. 🚴

N.B: The included rental will be ongoing when the bike is in pause, as well as your responsibility for the bike

Do I have to pay with my smartphone?

No, entering your mobile number and verification code is only to confirm who you are. The payment is by payment card (Visa or MasterCard).

I have received a gift card. How do I get started?

Lucky you! Register your value code on https://bergenbysykkel.no/en/redeem-giftcard or in the app, and follow the steps.

Are the bikes electric?


How do I locate the closest bike station?

You can find this in our app or in the station map. In our app you can also see the real-time status of our stations.

Which app should I use?

The app for planning, real-time info and unlocking bikes can be downloaded for iPhone or Android.

Do I need a Norwegian mobile number?

No, you can register and unlock a bike with a foreign number. The only thing you have to do is to manually select your country code. Have a nice trip!

Can we order a season card for our business?

With our business solution you can create and distribute subscriptions freely, in form of value codes. Each subscription is for personal use for the recepient. Go to https://bergenbysykkel.no/en/business for more info.

Why didn’t I receive a code by SMS?

Sometimes it takes a few minutes before the SMS code comes through. Wait and retry if you experience problems.

The purpose of the SMS code is to verify that it’s you.

How can I keep up to date?

Follow us on Facebook for updates on what’s going on.

I have further questions!

Send us a message here on this page or in the app. You may also send an email to post@bergenbysykkel.no We love hearing from you and will answer you as fast as we can!